Frequently Asked Questions
Everything you need to know about your McSport experience.
How long does shipping take for heavy gym equipment?
Standard delivery for large equipment usually takes 5-7 business days. Smaller accessories are typically delivered within 2-3 business days via our premium courier partners.
What is your return policy for fitness gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, certain items like compression wear and water bottles cannot be returned once opened.
Do you provide assembly services for treadmills and racks?
Yes, we offer professional on-site assembly for a flat fee. You can select the 'Expert Assembly' option at checkout, and our technicians will schedule a visit within 48 hours of delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for larger equipment purchases.
Is there a warranty on McSport products?
All McSport products come with a minimum 12-month manufacturer warranty. Heavy-duty frames and commercial-grade machines often feature extended warranties of up to 5 or 10 years.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your shipment's progress from our warehouse to your door.